Casumo Privacy Policy

At Casumo, we respect your privacy and are committed to protecting the personal data you share with us when you register, play, or otherwise interact with Casumo Casino. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and what rights you have in relation to your personal data. By creating a Casumo account or using our online casino, you agree to the practices described below.

Casumo is operated by Jocularis Limited, a company registered in Gibraltar under company number 121395, with its registered address at Suite 5B, Watergardens 1, Gibraltar, and its operational office at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar. Payment transactions on our platform are carried out by Tarannis Limited, a company within the Casumo group registered in Gibraltar under number 117452, at 2 Irish Town, Gibraltar GX11 1AA. Separate group entities operate other markets: Recro Limited for the UK, Rabbit Entertain IT Ltd. for Germany, and Keep Limited for the Rest of Europe. We are licensed in Gibraltar and regulated by the Government of Gibraltar acting through the Gibraltar Gambling Commissioner and Licensing Authority under B2C Bookmaker's Licence No. 127 and B2C Gaming Operators Licence No. 126, pursuant to the Gambling Act 2005 as amended.

Information We Collect

When you register for Casumo login credentials, deposit funds, or play on our platform, we collect several categories of personal information to operate our services lawfully and securely.

• We collect identity information such as your name, date of birth, address, and government-issued identification used to verify your age and identity.
• We collect contact details, including your email address and phone number, used for Casumo login verification, account recovery, and customer communications.
• We collect financial information, including payment method details, transaction history, and deposit and withdrawal records processed by Tarannis Limited or another regional payment entity.
• We collect gameplay data, including your activity across Casumo slots, Casumo live casino tables, and other game types, together with wagering history and bonus usage.
• We collect technical data such as your IP address, device type, browser information, and geolocation data, which helps us confirm you are accessing our online casino from a permitted jurisdiction.
• We collect communication records from live chat and email correspondence with our customer support team.

How We Use Your Personal Data

We use the information we collect for a range of legitimate business and regulatory purposes connected to operating Casumo Casino responsibly.

• We use your data to verify your identity, age, and location before allowing access to our online casino, including verification checks for players registering through Casumo Canada or other regional sites.
• We use your data to process deposits and withdrawals, manage your account balance, and administer welcome bonuses, free spins, and other promotional offers.
• We use your gameplay and transaction history to detect fraud, prevent money laundering, and comply with our obligations under Gibraltar gambling regulations.
• We use contact information to send account notifications, security alerts, and, where you have opted in, marketing communications about Casumo bonus codes, Casumo free spins, and other promotions.
• We use technical data to maintain the security and performance of our desktop site, mobile site, and native iOS and Android Casumo app.
• We use data collected through customer support interactions to resolve complaints and improve our service quality.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyse how players interact with Casumo online casino. Cookies allow us to keep you signed in after Casumo login, remember your selected regional site, and tailor promotional content such as Casumo welcome bonus offers to your account. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our site or app.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with Tarannis Limited and other payment service providers to process deposits and withdrawals securely.
• We share data with regulatory authorities, including the Gibraltar Gambling Commissioner, where required by law or licence conditions.
• We share data with our group entities, including Recro Limited, Rabbit Entertain IT Ltd., and Keep Limited, where these entities operate services in your specific market.
• We share data with identity verification providers to confirm eligibility to use Casumo Casino Canada or other regional offerings.
• We share data with game providers, including Pragmatic Play, Kalamba Games, and Games Global, strictly to the extent needed to deliver gameplay and administer game-specific promotions.
• We share data with eCOGRA, our alternative dispute resolution provider, if a complaint remains unresolved after our internal process.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by anti-money laundering regulations, tax obligations, and other legal requirements applicable in Gibraltar. Where an account becomes inactive, we retain records relating to any outstanding balance or dormant account fees until the matter is resolved in accordance with our terms and conditions.

International Data Transfers

Because we operate across multiple regions, including Canada, the United Kingdom, Finland, Sweden, New Zealand, and the Rest of Europe, your data may be transferred outside your home jurisdiction to our servers or those of our service providers in Gibraltar or elsewhere. Where such transfers occur, we apply appropriate safeguards to keep your data protected to a standard consistent with applicable data protection law.

Restricted Territories and Politically Exposed Persons

We do not accept players from Restricted Territories, and we reserve the right to close accounts and withhold funds where a player accesses our site from a prohibited location or attempts to mask their location using a VPN or proxy. We do not accept Politically Exposed Persons; where such a person is identified after registration, we close the account and return any real-money balance in accordance with our policies.

Your Rights

You have a number of rights regarding the personal data we hold about you, and we are committed to helping you exercise them.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to certain processing, including direct marketing communications.
• You have the right to withdraw consent where processing is based on consent, such as promotional emails about Casumo bonuses and Casumo casino promotions.
• You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your data correctly.

Data Security

We use industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss. Player funds are held in segregated accounts with a licensed financial institution, separate from our own company funds, so that steps have been taken to protect them in the event of insolvency. We continue to review and update our security practices as our online casino and mobile casino services evolve.

Age Restrictions and Responsible Gaming

Our services are intended for players aged 19 or over, and we do not knowingly collect personal data from anyone below the required minimum age. If we become aware that we have collected data from an underage individual, we close the account and delete the data promptly, subject to any legal retention requirements.

Contacting Us About Data Protection

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your information across Casumo Canada, Casumo Ontario login access, or any other regional service, please contact our data protection officer at dpo@casumo.com. For general account queries, our customer support team is available 24 hours a day, 7 days a week through live chat or by emailing hey@casumo.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updated version on our website, and we encourage you to review this page periodically. Your continued use of Casumo Casino after changes are posted constitutes your acceptance of the revised policy.